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REFUND AND RETURN POLICY

 

1. Overview

At Red Barn Bath and Body, we stand behind the quality of our goat milk beauty products. If you are not completely satisfied with your purchase, we offer a refund policy for returns made within 30 days of the purchase date.

2. Return Conditions

  • Time Frame: Products must be returned within 30 days of the original purchase date.
  • Condition of Products: To be eligible for a refund, items must be returned in their original condition, unused, and in their original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

3. Process for Returns and Refunds

  • Initiating a Return: To initiate a return, please contact our customer service team with your order details.
  • Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Inspection of Returned Items: All returned items will be inspected upon receipt. We reserve the right to refuse a refund if the returned product does not meet our return conditions.
  • Processing Refunds: Once your return is received and inspected, we will send you a notification of the receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Exchanges

If you need to exchange an item for the same product due to damage or defect, please contact our customer service.

5. Non-Refundable Items

Certain types of items may be exempt from being returned. Please note that gift cards, sale items, and personal care goods are non-refundable.

6. Contact Information

For more information about our refund policy or to initiate a return, please contact

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